Virtual reception

SUBMIT AN APPEAL

Regulation on the procedure for accepting appeals from individuals and legal entities via the official website of Joint-Stock Company Navoi Mining and Metallurgical Company:

1. Accepting appeals through the official website of JSC NMMC is an additional opportunity for individuals and legal entities. This regulation defines the conditions and procedure for serving appeals using information and communication technologies, in accordance with the "Regulation on interactive public services using information and communication technologies", approved by the Resolution of the Cabinet of Ministers of the Republic of Uzbekistan No. 181 dated August 23, 2007.

2. Appeals accepted through the official website are delivered online to the Department for Control and Coordination of Work with Appeals of Individuals and Legal Entities of JSC NMMC (hereinafter - the Department). All fields specified in the application form on the official website of JSC NMMC are mandatory. Appeals that do not specify the surname (first name, patronymic), information about the citizen's place of residence, or provide false information about them are considered anonymous and are not subject to consideration. To confirm the authenticity of the appeal, the Department's employees will contact the applicant by the phone number and/or email address specified in the appeal within 3 days. After confirming the authenticity, the appeals are accepted for processing in the prescribed manner.

3. In accordance with Article 28 of the Law of the Republic of Uzbekistan "On appeals of individuals and legal entities" No. 378 dated September 11, 2017, an application or complaint is considered within fifteen days from the date of receipt by a state body, organization, or their official who is obliged to resolve the issue on its merits, and when additional study and (or) verification, or request for additional documents is required - up to one month. In cases where it is necessary to conduct an inspection, request additional materials, or take other measures, the terms for considering them may be extended by the management of JSC NMMC as an exception for a maximum of one month, and the applicant will be informed about this.

4. Confidential appeals are not accepted for consideration through the JSC NMMC website. Confidential appeals are accepted in writing at the address: 27 Navoi str., Navoi city, Republic of Uzbekistan.

5. Acceptance of appeals from individuals and representatives of legal entities through the official website has equal force with an oral, written, or direct appeal to JSC NMMC.

6. In case of an unsatisfactory answer, it is necessary to contact the Department for Control and Coordination of Work with Appeals of Individuals and Legal Entities of JSC NMMC in writing or orally. Address: 27 Navoi str., Navoi city, Republic of Uzbekistan, 210100. Tel: +(99879) 227-71-45, 227-75-58.